Refund policy

90-Day Money-Back Guarantee & Return Policy

At Season Dance, ensuring our customers' complete satisfaction with their purchase of our Red Light Therapy devices is paramount. If you are not fully satisfied with your product or the results within 90 days of your purchase from our official website, you are eligible to request a return for a full refund.

To ensure a proper application of our return policy, we highly recommend using the product consistently for at least one month before initiating a return, as per the advised usage guidelines, to observe its true effectiveness. Most users notice visible improvements in skin texture, radiance, and a reduction in the appearance of fine lines after about a month of consistent use. Please be aware that individual results may vary due to different skin types and individual conditions.

Requirements for Return

1. Order Cancellation

  • You can contact our customer service team to cancel your order within one business day of placing it.

  • For orders placed more than one business day ago, cancellation depends on whether the product has already been shipped. If the package has left our warehouse, the order cannot be canceled, and it must be handled as a standard return after delivery.

2. Return Conditions

  • Return Deadline: The return must be officially requested within 90 days from the original date of purchase.

  • Pre-Approval Required: All returns require prior approval from our support team. Items sent back without a Return Merchandise Authorization (RMA) or prior approval may not be accepted, and Season Dance will not be responsible for any associated shipping costs or loss of the package.

  • Product Condition: Products must be returned with all original packaging, user manuals, charging cables, and accessories included, and without any physical damage. If there are any special circumstances (such as accidental damage upon arrival), please communicate with our customer service team immediately.

Non-Acceptable Return Conditions

We cannot accept returns or issue refunds under the following circumstances:

  • Any product not purchased directly from the Season Dance official website ([www.season-dance.com](https://www.season-dance.com)). For products purchased through other authorized retail channels (such as Amazon), please contact the original point of sale to handle after-sales service.

  • Any product that is missing original parts, accessories, or has severely damaged packaging.

  • Items with clear signs of misuse, personal physical damage, or unauthorized modifications.

  • Any product that is significantly stained, scratched, or has foreign odors.

  • Return requests submitted beyond the 90-day return period.

100% Full Refund Criteria

We provide a 100% full refund (including return shipping costs, if applicable) under the following conditions:

  • Products that are faulty, defective, or damaged upon arrival.

  • Products that arrive in the incorrect model, specification, or color.

  • Orders successfully cancelled prior to shipment.

Imposed Fees for Returns & Exchanges

Season Dance does not charge any additional restocking or handling fees for returns or exchanges.

  • Shipping Costs: Return or exchange shipping costs must be covered by the customer, unless the return is due to an inherent product quality issue or a shipping error on our part.

  • Shipping costs typically vary depending on your region and the local carrier used, with economical shipping generally ranging from $6 to $8. We do not provide prepaid shipping labels for non-quality-related returns.

The Return Process

  1. Contact Us: Contact our customer service team via email at support@season-dance.com to request a return approval. Please provide your order number and the reason for the return.

  2. Receive Instructions: Upon approval, we will provide you with the exact return shipping address and necessary shipping instructions.

  3. Send the Package: Pack the item securely in its original packaging and mail it to our designated return warehouse. (Please update this with your actual return or overseas warehouse address, e.g., your US 3PL warehouse address).

  4. Notification of Receipt: We will inspect and process your return within 1–3 business days upon receipt of the package at our warehouse.

  5. Refund Issuance: Once approved, refunds will be issued back to your original payment method within 10–15 business days, depending on your bank’s or payment processor's processing times.